Ericsson Ventures

UJET

San Francisco

Great experiences aren’t luck, they’re engineered from the foundation up. At UJET, we believe modern CX rests on three non-negotiables: 1. Experiences must be built for the smartphone era. Not adapted or simply “mobile-friendly.” Mobile-NATIVE. Customers should share photos, videos, context, and identity as effortlessly as they do in their daily lives. 2. Your data should live where it belongs: in your CRM, not scattered across tools. No duplicative storage oR PII sitting in the wrong place. When the CRM is the source of truth, agents get full context and leaders get clarity. 3. AI should operate with real understanding, not guesswork. Context in → intelligence out. From routing and agent assist to identifying what’s actually breaking your experience, AI should make service faster, clearer, and more human. What UJET Is A clean-sheet CX suite that unifies every interaction, every channel, and every piece of context into a single, secure, CRM-connected system; designed for today’s customers, today’s devices, and today’s expectations. What We Deliver - Mobile-native support In-app voice, media sharing, and biometric authentication built directly into your mobile experience. - CRM-first architecture Real-time data exchange. Zero PII stored in the contact center. Security and continuity by design. - Contextual AI Smarter routing, real-time agent assist, streamlined workflows (and with Spiral by UJET, clear visibility into the root causes shaping customer experience!) - Unified agent workspace One view. One history. One place to solve problems quickly and confidently. The Outcome? Effortless interactions. Agents who have what they need. Leaders who see the truth. Customers who feel understood. And organizations ready to evolve from a contact center into a true Experience Center. Modern CX starts with the right foundation. This is it. ▿

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